Service Dispatcher

Service Dispatcher

Erwin Electric, Inc. is an established electrical company, with an excellent reputation in the electrical contracting community since 1997. We are a W/MBE and DBE-certified electrical contracting corporation experienced in commercial, industrial, residential, and government work. Erwin Electric, Inc is currently seeking a Service Department Dispatcher in the Tampa Bay Area.

Job Description:

The Dispatcher's primary duty will be to establish and maintain the work schedules of the electrical technicians. You will communicate with customers to ensure quality customer service regarding scheduling, follow-up, and ensuring all required information and updates are provided to the customers as well as all relevant in-house personnel. You will also communicate with the technicians to ensure they are moving according to schedule, take any issues into consideration, and record them for future reference.

Job Responsibilities:

• Answer customer calls, and schedule service or estimates as needed.
• Utilize Service Fusion and Quickbooks to enter/update customer data and create detailed and accurate job descriptions.
• Communicate daily with service techs and service department managers to ensure the best possible customer service and the most efficient scheduling.
• Attend weekly service department meetings (Monday & Friday at 7 AM)
• Work closely with management to increase service department revenue.
• Follow up with customers to make sure they were pleased with our service. Ask customers to submit positive reviews online.

Key Skills Required:

• Be friendly and personable with exceptional phone skills.
• Be highly organized and efficient with excellent attention to detail.
• Have strong computer skills, Excellent written and verbal communication skills.
• Resourceful and solution-oriented.
• Customer Service: 4 years (Preferred)
• Office Administration: 5 years (Preferred)

Schedule:

• Monday & Friday – 7:00 AM to 4:00 PM
• Tues – Thurs – 7:30 AM to 4:00 PM

Compensation

• $18-$24 per hour

Attention All Third-Party Agencies, Headhunters, and Recruiters

Erwin Electric, Inc. will not accept candidate submissions by unsolicited third parties through this site or any company email address. Erwin Electric, Inc. will not be obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. Outside recruiters are asked not to contact our hiring managers directly. Any contact made outside of the Erwin Electric, Inc. Human Resources Recruiting Department by a third party will cancel any future business relationships between the third party and Erwin Electric, Inc.